Payment / Dispatch

Shipping terms and conditions

No sale to private persons.

Shipment costs within Germany
Free shipping on any order of 400 Euro net or more, this applies to both uncooled and wet ice shipments.

Any order below 400 Euro will be charged a flat rate 25 Euro for shipping. This applies to both shipments sent uncooled and those shipped on wet ice.

For shipments on Dry Ice (-80°C) 80 Euro will be charged for any shipment regardless of order value.

Shipment costs outside of Germany
Shipment costs are based on parcel weight, parcel dimensions, destination and transit time requirement.
Please contact us for details:

Delivery times
Most orders will be shipped within 1-4 days of receipt. In some cases, certain products will take longer. Our anticipated delivery time for each product is shown on our website under each product. We also want to remind our valued customers that delivery times can be affected by factors beyond our control, such as weather conditions and unexpected carrier delays. While Genaxxon bioscience strives to provide the most accurate estimates, these factors can impact delivery time. For specific details, please contact us directly at

You can choose between payment by invoice, credit card or PayPal. In the online store you can choose the corresponding option directly and pay by credit card, or PayPal directly.
In case of option "on account" you will receive a corresponding invoice from us by e-mail.

Online-shop prices
All prices shown in our web shop are our list prices. Customer specific prices cannot be shown. After placing on order online you will receive an official order confirmation indicating any customer specific prices and shipment costs if applicable.
EU-customers are exempted from the German value added tax (VAT) if they provide a valid VAT-ID number of their company/university/institute. All customers outside of the EU are exempt from added VAT tax. Any taxes added upon the purchaser's home country are the responsibility of the purchaser.

You can contact us by phone or e-mail
Phone: +49 731 3608 123

your GENAXXON bioscience team.