Payment / Dispatch

Shipping terms and conditions

No sale to private persons.

Shipment costs within Germany:
Free shipping on any order of €400 EUR net or more, this applies to both uncooled and wet ice shipments.

Any order below €400 EUR will be charged a flat rate €25 EUR for shipping. This applies to both shipments sent uncooled and those shipped on wet ice.
For shipments on Dry Ice (-80°C) €65 EUR will be charged for any shipment regardless of order value.

Shipment costs outside of Germany:
Shipment costs are based on parcel weight, parcel dimensions, destination and transit time requirement.
Please contact us for details:

Delivery times:
Delivery times may differ for different products. Most products will be shipped within 1 day after official order and or receipt of payment.

Payment/Payment terms:
Payment after receipt of invoice or by pre-payment. Our accepted forms of payment are bank transfer, VISA/MasterCard or PayPal.

Online-shop prices:
All prices shown in our web shop are our list prices. Customer specific prices cannot be shown. After placing on order online you will receive an official order confirmation indicating any customer specific prices and shipment costs if applicable.
EU-customers are exempted from the German value added tax (VAT) if they provide a valid VAT-ID number of their company/university/institute. All customers outside of the EU are exempt from added VAT tax. Any taxes added upon the purchaser's home country are the responsibility of the purchaser.

You can contact us by phone or e-mail:

Phone: +49 731 3608 123

your GENAXXON bioscience team.